Important Information

Current issues - IT Services Universität Bern 

Known issues and status updates from the University of Bern's IT Services can be viewed here: Statusmeldungen Informatikdienste.

Please check this page before submitting a ticket. 

Important Notice for Mac Users: Please Do Not Update to macOS 27

Please be advised that Canon has not yet released a compatible printer driver for macOS 27.

If you upgrade to this version, printing via the UniPrint printers will no longer be possible until further notice.

Our Urgent Recommendation:
To avoid any disruption to your printing services, please ensure that you do not install the update to macOS 27 at this time.

We are monitoring the situation closely. As soon as a compatible Canon driver becomes available and full printing functionality is restored, we will update you immediately.

Thank you for your cooperation and understanding!

Microsoft Authenticator - End of SMS as an authentication 

Use of SMS as an authentication method is not phishing-resistant. Starting 12.01.2027 The University ServiceDesk will no longer accept the use of SMS as an authentication method.
 
We advise you to change your authentication method to the Microsoft Authenticator or choose a different authentication method in your security options. (mysignins.microsoft.com)

At the moment, SMS is still available, but it will be phased out. The best approach is to switch to Microsoft Multi-Factor Authentication (MFA). Information regarding this can be found here: Campus Account  or Multi-Factor Authentication (MFA)

GraphPad Prism Licenses 

Deactivation:

If you previously had a GraphPad license and it is no longer active, please submit a ticket so we can activate it for you. We will forward the request to the university's software administrators and notify you afterward. No further action is required. 

Expiration warning:

If you receive a message stating that the license is about to expire, you can ignore it. Licenses are automatically renewed.

New license:

If you are requesting a new license, please follow the instructions in our FAQ.

Microsoft has stopped the official support for Windows 10

The University of Bern has asked us to upgrade all devices with Windows 10 to the newest Windows version (Windows 11). For that please get in contact with the IT DBMR Support Request Form Form on the DBMR-Homepage or in the signature below. 

Important: Back Up Your Data

We strongly recommend backing up your data before upgrading. You can use OneDrive for your personal Office files. For larger research data, we recommend using the Campus Storage or Research Storage provided by your research group. Alternatively, you may use external hard drives or Network Attached Storage (NAS) solutions, such as Synology or similar systems, for local backups.

• The installation of Windows 11 will delete all programs and apps on your device.
• The installation process takes at least one working day to complete.

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